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Jersey Assurance FAQ

Fanatics will replace the jersey of ANY player who changes teams within 90 days of purchase FREE! Have an American Express? Use it on your jersey purchase and get covered for A FULL YEAR. You’ll be able to find the answer to most of your questions below. Also, please see our Terms and Conditions for some important, additional information. To file a claim for our Jersey Assurance program, please fill out the form here.

  • What does Jersey Assurance cover?
    • Jersey Assurance protects you when the player whose jersey you purchased switches teams
  • How much does Jersey Assurance cost?
    • It's completely free, we'll also pay for return shipping of the covered jersey
  • How long does Jersey Assurance last?
    • In most cases, your jersey is covered under Jersey Assurance for 90 days following your purchase from us. However, if you purchase your NBA jersey from www.fanatics.com, www.store.NBA.com or the NBA Flagship Store at 545 5th Avenue in New York, New York using your valid American Express payment card, your jersey is covered under jersey assurance for 365 days following your date of purchase from such location. For player movement claims, you have 14 days to file a claim after the movement is officially announced by the team or league.
  • What kind of player-movement is covered?
    • Jersey Assurance covers player movement as a result of trades and free agent signings
  • What is not covered?
    • Jersey Assurance does not cover the following:
      • Players who no longer play for a team because they were cut, retired, suspended, injured, incarcerated or any other reason (such as a player who signed with a team to retire with that team) except trade or free agent signing 
      • When a player’s number, name, or role changes, but the player has not switched teams
      • When a team’s jersey changes (e.g. change in manufacturer, city, logo, team name, design, etc.)
      • Autographed jerseys 
      • Any other apparel items that are not jerseys (e.g. tees, fleece, caps), as defined by us or defective jerseys
  • What if my original jersey purchase was for a retired player or did not include a name and number?
    • If you purchased a Jersey without a player name and number or for a player who was cut, retired, or suspended, you are not eligible for a replacement jersey
  • Do I need to register my jersey?
    • No. There is an information form included in your post-purchase email for the purposes of improving our program that we’d like you to participate in but this is not required. However, you may be required to complete a form later in order to receive a replacement jersey. All eligible jerseys covered under our Jersey Assurance Plan will be honored under eligible circumstances.
  • What can I get as a replacement?
    • For player movement claims, we will replace your jersey with any player from the original team you purchased or the new team jersey of the player who moved, for free!
    • For Example: If you purchased a Jersey Assurance eligible Indiana Pacers jersey with Paul George’s name and number from us, and then Paul George was traded from the Indiana Pacers to the Oklahoma City Thunder, you could get a replacement jersey of another player on the Pacers or of Paul George on the Oklahoma City Thunder. The new jersey will be the exact same type of jersey, subject to availability. Thus, if you originally ordered a women’s Nike replica jersey, the jersey you’d receive would also be a women’s Nike replica jersey.
  • Can I upgrade my replacement to a nicer jersey?
    • Upgrades are allowed for player movement subject to availability. For player movement claims, while filing your claim with our Customer Service team, let them know you’re interested in upgrading. You will pay the difference between the then-current retail price of the replacement jersey and the price you paid for the original jersey.
  • What do I do with my old jersey?
    • You’ll have to send your jersey back to us before we will send you a replacement jersey. Our friendly customer
      support team will send you a pre-paid return label after you file a claim in our help center.
    • NOTE: You cannot use the return label that came in your original package for any Jersey Assurance claims
  • Where do I find information about player movement?
    • Fanatics will only recognize a trade once officially announced by the team or applicable league. Our customer service team will be consulting the following repository to determine eligibility:
    • NBA: https://stats.nba.com/transactions/

  • I need to file a claim, what do I do now?  
    • It's easy! Fill out some basic information on our online form found here and one of our dedicated Jersey Assurance support team members will be happy to help you get the process started. If you need to attach a photo, to ensure we are able to view your attachment, please do not send over files larger than 25MB.